KSI Services & Support
Kreative Systems, Inc. is proudly serving the mission to set higher standards in equipment maintenance and service.
KSI Service Strategy
KSI was founded and seeded in 2010 by MCM Corporation. MCM Corporation started in 1980 with a mission to set higher standards in the equipment maintenance and service industry. MCM has established a reputation as a trusted and reliable leader in equipment maintenance & services.
KSI utilizes MCM which stands as one of the largest service providers in this industry boasting a global outreach. KSI utilizes over 1,700 service locations in North America, Canada, US territories, and 230+ International locations. Our international service coverage area includes Europe (EMEA), Asia-Pacific (APAC), and Latin America (LAR).
We have locations within 30 miles of most cities and 7,000+ Field Service Technicians set up in a Tier-based model. KSI is able to leverage the experience of MCM and its experience working for equipment manufacturing companies across a diverse set of industries.
Discover The KSI Difference
KSI Support Service
At KSI, all our efforts revolve around our definition of excellence. It is not just our own success that we seek, but also your satisfaction and growth. Our mission is to offer our clients the premium standard of quality, the highest level of support, and value that facilitates their growth. We move forth with a vision not just for our own company but for our clients and partners
- On-Site Services
- Installation Services
- Preventive Maintenance
- Parts Management
- Call Tracking System
- Training Programs
- Help Desk
Why Choose KSI?
KSI supports you from planning to ongoing support to keep your investment running at its optimum level. Our technicians provide nationwide premium repair and support services for all KSI products.
Background Checked
Verification of no criminal history associated with the technician
Customer Service Skills
Web-based video training to educate them in their Interpersonal skills
Education
Minimum of an Associates Degree or post-secondary certification to enter our equipment certification training programs
Troubleshooting Skills
Passing score in troubleshooting before taking any onsite service calls
Experience
Our technicians have on average have over 8 yrs of experience in the service industry
Credentialing
On-site credentialing technicians pass all requirements to have access to critical areas to provide support
Online Tracking
- Free Access for your Service Team
- Real Time Tracking
- Exchange of Information
- Add Notes
- Attach Images
- Attach Files
- Download Incident Reports
- Online Access
Online Tracking
- Free Access for your Service Team
- Real Time Tracking
- Exchange of Information
- Add Notes
- Attach Images
- Attach Files
- Download Incident Reports
- Online Access